How will my bulk order get delivered?
We have an extensive range of commercial vehicles to deliver your order. Refer to our full range here
Can I have my order delivered in a big or bulka bag?
We can deliver bulk bags where there are facilities to accept the delivery with a forklift. There are additional costs associated with this type of delivery including crane truck hire fees. Contact customer service for a quote on 1300SOILWORX or firstname.lastname@example.org
What days do you deliver?
We deliver six days a week. Deliveries are made Monday to Saturday with a morning 9am-12pm and afternoon 12pm-4pm time slots available. Online orders must be made before 12pm for the next day morning delivery time slot.
How much does a truck hold?
We have an extensive range of commercial vehicles to deliver your order. Some of our range includes:
- 2 cubic meter capacity for small spaces
- 10 cubic meters with 3 separate compartments
- 15 cubic meters
Refer to our full range here.
How much can fit in the truck?
Depending on your order we have the full range of fleet to meet your order and requirement. We can deliver up to three bulk products on one truck. Refer to our full range here.
When can I get my order?
Online deliveries made before 12pm will can select the morning or afternoon time slot to suit your requirements. All special-order products require a longer delivery timeframe. They vary depending on the manufacture however are generally up to five working days. Contact customer service for further information on 1300SOILWORX or email@example.com
What if I have a special-order item in my order?
All special-order products require a longer delivery timeframe. They vary depending on the manufacture however are generally up to five working days. We will confirm the delivery timeframe with you once the order is placed. Contact customer service for further information on 1300SOILWORX or firstname.lastname@example.org
Can I have a sample of bulk goods?
Yes, we can send small samples of our bulk product range. Contact customer service for further information on 1300SOILWORX or email@example.com
Who can I contact if there are any issues with my order or delivery service?
We pride ourselves on our service however if there are any issues or concerns please email our dedicated customer service team on firstname.lastname@example.org. Please contact our team with your order or delivery reference number to assist you. Our team will promptly respond to your enquiry and feedback.
What payment options do you offer?
We have many different options to suit our customers. We offer Zip Pay, Credit Card and Pay Pal payment options.
How long will the delivery take?
We pride ourselves on our delivery service. The majority of our orders are delivered by the next working day. The exception is special-order products. require a longer delivery timeframe. They vary depending on the manufacture however are generally up to five working days.
How can I track my order?
Once you have made an order, we will allocate your order to a delivery. You will receive tracking details on your phone for full transparency. We have the best delivery tracking service in the industry. Our service allows live real time tracking visibility, photos of the completed delivery as well as option to rate your delivery experience. All our deliveries are contactless.
Do I need to be home to receive my order?
You do not need to be home to receive your delivery. You may leave instructions at the time of ordering to leave the order at your designated address. If no instructions are provided, we will safely deliver your order in the driveway.
Before you arrive with my delivery, how will I know if you can unload where I have asked?
We will contact you prior to delivery if there are nay issues with the delivery instructions provided. We will call you to confirm or alter delivery instructions.
My tracking doesn’t look like its working?
The delivery service is a live real time tracking app. You may need to refresh your screen or the link. Contact customer service on 1300SOILWORX or email@example.com if you continue experiencing issues.
Where do you deliver?
We deliver though out Victoria Melbourne, Greater Melbourne and Geelong. We can also send some items interstate such as giftware.
Can I pick up an order?
Yes you can organise a Click & collect through our website www.soilworx.com.au or contacting customer service on 1300SOILWORX or firstname.lastname@example.org
What is a bulk delivery?
A bulk delivery is loose soil, mulch or stones brought out to you in a truck. This is delivered loosely in a pile.
Can you deliver into our back yard?
If your driveway is wide enough and there is clearance we can. If there is access through a side fence, or part of the fence can be removed. Access is at the driver’s discretion on arrival to determine to ensure the ground is suitable and there are no overhead hazards.
Do you go through garages or carports?
We are unable to deliver through garages or carports as this can be a a health and safety hazard. Our trucks are very large big to clear this space.
Can you tip into my garage?
Our trucks are large and unable to deliver into a garage however we may be able to deliver in front of your garage. Access is at the driver’s discretion on arrival to determine to ensure the ground is suitable and there are no overhead hazards
Can you deliver into my property?
Our drivers will deliver as far into the property as safely possible. Access is at the driver’s discretion on arrival to determine to ensure the ground is suitable and there are no overhead hazards. Alternatively, delivery will be left on your nature strip.
Can I put stones or toppings on my nature strip?
We recommend you contact your local council. Some local councils require a permit for any changes to the nature strip. Failure to gain permission can result in the council directing you to remove the rocks or toppings and replacing with grass or turf. Please always check with your local council what is permitted.
What is the smallest amount of product I can have delivered?
Currently our minimum delivery amount is 1 cubic metre for each bulk product.
Can I pay on delivery?
We offer a contactless delivery service. Payment is required upfront. You can make payment online, with credit card, PayPal, Zip Pay. Alternatively, you can place orders over the phone with your credit card contacting customer service on 1300SOILWORX.